Warranty / Returns / Exchanges and Replacements / Shipping
Spectrum Antenna Inc. warrants antenna products purchased on spectrumantenna.com for a period of one (1) year from the original date of purchase. Warranty is valid only with proof of purchase. Warranty does not apply to defects or failures of product caused by; neglect, misuse, negligence, accident, abuse, mishandling, misapplication, alteration, modification, power outage, unauthorized/unreasonable use, or any uncontrollable environmental damage.

A Return Material Authorization (RMA) number must be obtained in advance by contacting Spectrum Antenna customer service via e-mail or telephone. Merchandise returned to Spectrum Antenna must have an RMA number displayed on the box and a copy of your proof of purchase inside the package. Absolutely no refund after 30 days of purchase from Spectrum Antenna. A restocking fee of 15% may be deducted from any refund, ask representative for further details. Refund policy for US & Canada customers only.

Exchanges and Replacements
No upgrades or exchanges for different models or SKU’s. One (1) Year limited manufacturer’s warranty for exchange of product due to malfunction, failure or defect, missing parts or components. Exchanges will be for the same item, model and/or SKU, within one (1) year of original purchase date. A Return Material Authorization (RMA) number must be issued by Spectrum Antenna Inc. prior to returning any product or part. To obtain an RMA, contact Spectrum Antenna Inc. via email or telephone.

Shipping Costs
Customer will be responsible for shipping costs of merchandise sent to Spectrum Antenna Inc. Please consult a customer service representative for details. When shipping any item to Spectrum Antenna Inc., please consider using a trackable shipping method. Spectrum Antenna Inc. cannot be held responsible for lost or misdirected shipments. Exchanged and returned products must be sent to: Spectrum Antenna Inc., RMA Department, 1650 S. Balboa Ave, Ontario, California 91761.

To receive a Return Material Authorization from Spectrum Antenna Inc. or speak to Customer Service: Via telephone, M-F, 9am to 5pm (PST) 626-400-6896. Via Email: support@spectrumantenna.com / RMA Dept: RMA@spectrumantenna.com.